Refund Policy

Last updated: October 2026.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and follow the instructions, or use the "Request refund" button in your Balela profile and we will process it with Paddle for you.

After a refund

Once a refund is approved, the amount is returned to your original payment method. Your paid access ends when the refund is completed; your account and progress remain available if you subscribe again.

Questions

For any billing question, contact Paddle's support via paddle.net or reach us through the support channel in the app. See also Paddle's Refund Policy.